What Detroit can Teach Canadian Healthcare

Historically, healthcare organizations have run stakeholder engagement exercises, satisfaction surveys, consultations, whistle-blower and ombudsman programs. These mechanisms seldom sustain a dialogue with consumers to nurture innovation. To ensure that real-time corporate governance supports effective leadership strategy, ideas that bubble up from the public could be systematically linked to the Board's vision. Every idea could be mapped to a defined Board goal, such as reducing staff turnover, or improving brand loyalty. Technology will soon enable this better.