The Change Foundation and the Innovation Cell partner to probe how Social Media can improve patient care

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The Change Foundation and the Innovation Cell partner to probe how Social Media can improve patient care

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"A new quality improvement lens: making sense of online patient conversations in social media to deliver on the promise of patient focused care" is a partnership collaboration between the Health Strategy Innovation Cell and The Change Foundation.

The project spans across 12 months and is working with healthcare provider organizations to use online patient dialogue to improve quality. The project consists of 3 phases:

  • Phase 1: Scanning the horizon – the Innovation Cell, in cooperation with partner organizations will conducting a scan of leading practices using online dialogue and engagement to improve quality in healthcare and other sectors. From this scan retrospective case studies will be extracted and should outline challenges, opportunities and legal considerations of using online patient dialogue information.
  • Phase 2: Development of case studies – the Innovation cell will work closely with partner organizations to develop and test emerging best practice guidelines on enhancing quality improvement and patient-centred care using social media tools.
  • Phase 3: Wrap up – Learnings from the scan and case studies will inform the development of an e-Tool kit to share insights and lessons learned from real-time patient and caregiver stories.



Start date November, 2009

End date November 2010



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