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Toyota and Sumo: A Tale of Two Apologies
Description Quality executives and quality committees of boards of directors - in hospitals, in car companies, in any company - do not own accountability for quality. The CEO is like the grand champion of sumo. He or she symbolizes quality for the enterprise.
Format Essay +
Image Essay.png +
Modification dateThis property is a special property in this wiki. 5 May 2010 15:29:32  +
People Neil Seeman +
Publication  +
Start date February 2010  +
Tags Quality +, CEO +, Hospital +
Categories Activity
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