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It is fashionable in popular management bo … It is fashionable in popular management books to point out that healthcare is a 'laggard industry,' a late adopter in trends like social media or client service excellence. But there's one area in which healthcare has led many other fields (notably education), and that is in the area of electronic health records (EHRs). I'm speaking here of healthcare's leadership in documenting the strategic benefits of a shareable, living electronic record of personal data that can be used to reduce error and improve the client experience. e error and improve the client experience.
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