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Participatory storytelling online - Innovation Cell publishes new research showing the power of participatory storytelling online
Description Measuring patient satisfaction is an impor Measuring patient satisfaction is an important quality improvement technique. The World Wide Web offers new approaches to understanding patient satisfaction and stories about healthcare encounters. In this paper, we suggest that there is a wealth of patients' stories being told online, in real-time, on social networking and on social rating Web sites. This patient-generated, publicly available information can complement existing patient satisfaction data and can provide insights into patients' values, perspectives and expectations - and can suggest ways to improve the patient's experience along the continuum of care. 's experience along the continuum of care.
Format Peer-reviewed publication +
Image Publication.png +
Modification dateThis property is a special property in this wiki. 8 May 2010 23:20:36  +
People Karen Born +, Neil Seeman +, Carlos Rizo +
Publication  +
Start date 1 September 2009  +
Tags Quality Improvement +, Patient Satisfaction +, Social Media +
Categories Activity
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